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FAQ

How Do I Return My Purchase/Products?

Please ship the returned/exchanged merchandise and a copy of the original receipt sent with your order along with a detailed explanation for the reason of the return to the following address postage paid:

Captain's Landing
Attn: Internet Returns
243 West Venice Ave
Venice, FL 34285

Please allow up to 14 days for us to receive and process your return or exchange. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged/defective, wrong item/size, etc.).

What Is Your Exchange/Refund Policy?

We stand 100% behind the merchandise we sell, but if you are unsatisfied with any purchase, we offer a full refund or exchange on almost all merchandise as long as it is returned within 30 days from the purchase date with the original receipt. Only unaltered and unwashed items with tags attached in resellable condition will be considered for return or exchange.

For more information about returns and exchanges please visit our customer service section here.

What Payment Methods Do You Accept?

We gladly accept Visa, Mastercard, Discover, American Express and PayPal.

If you would like to pay via personal check or cashiers check, we will ship your order as soon as the check is received and clears our bank.

How Is My Credit Card Processed and When Is It Charged?

When checking your online bank statements, you may notice that it looks as though you've been charged for your purchase the moment you've received your email order confirmation. Don't worry! This charge is commonly called a 'pre-auth' or 'pending transaction' (a.k.a. 'card authorization') and is normal practice for all credit or debit card transactions and is not actually a charge to your account.

A 'pre-auth' is a temporary hold on the funds in your credit/debit card account made to guarantee that you have the resources to pay for the goods or services being purchased. You may have noticed a '(p)' next to charges in your online banking statement when you have purchased anything using a credit/ debit card. When you use a credit/debit card, our credit card authorizer verifies the validity of your account and determines whether you have the funds to pay for your transaction.

The amount of your purchase is then 'held' from your credit limit (credit card) or bank account (debit card). This sum of money is labelled as 'pending' and isn't removed from your account until we ship your order. Once approved, the transaction is no longer 'pending' and the amount is deducted from your account and the '(p)' is removed from your online banking statement.

Do You Have A Best Price Guarantee?

We will match both regular and sale prices on competitor's websites. We will ask you to direct us to the item on the competitor's website for verification. Items to be considered for price match guarantee must be available in the same exact size, style and color that it is on CaptainsLanding.com and be in stock and available for purchase on the competitor's website.

Do You Offer Gift Certificates?

We offer gift certificates valid for purchase online or at our brick and mortar stores here. You have the option of purchasing a Traditinal Gift Certificate that will be mailed to your recipient at no charge or an E-Gift Card that will be emailed to your recipient's email address within two hours of purchase.

Do You Offer Alterations?

We are happy to offer custom hemming on pants at a nominal charge of only $5 per item. Allow up to one week for us to complete your alteration before shipping. 

Important: Please be aware that we cannot accept returns for pants that have been alteredno exceptions. If you are unsure of how a particular pant may fit you, we recommend that you buy them unfinished in the event they have to be returned for another size. For more information regarding our alterations policy please click here.

Where Can I Visit Captain's Landing In Person?

We have two Southwest Florida locations that we invite you to visit. If you would like more details about our physical locations, including directions, hours of operation and contact information please click here.

What If I Have A Special Request?

We would be happy to do everything within our ability to honor any type of special request that you may have. Please don't hesitate to contact us if there is anything that we can do assist your special request.


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