Taking Care Of Our Customers Is Our Business!
Captain's Landing wishes to provide our customers with the merchandise, product knowledge, and high level of service necessary for an enjoyable experience with us. Our standard store policies are listed within this section, but if you do not find the answers to your questions by all means, please contact us and let us know how we may assist you.
OUR GOAL IS TO PROCESS YOUR ORDER IN AS TIMELY A FASHION AS POSSIBLE.
We will strive to process your order in a timely fashion. Delivery times are dependent upon product availability, inventory status and delivery method. While we do our very best to maintain a strong on-hand inventory position with the majority of our products we offer, it does not constitute that every item is "in-stock" all the time. If you are placing an order with a critical deadline to receive it, we strongly suggest you contact us beforehand so that we may provide you with the latest availability.
All orders of in-stock merchandise typically ship out the same day an order is received*, otherwise, most orders will arrive within 5-10 business days. Due to the unique and limited availability of our merchandise and sometimes unanticipated demand, certain items may be occasionally temporarily unavailable; in this case you will be notified as to when your order will become available and ready for shipment.
Please also realize that in some instances, orders will be "drop shipped" to you directly from our vendors. If this is the case, you may receive multiple shipments from us and from our vendors in order to complete your order. If this occurs and your order is shipped from multiple locations, you will not incur any additional freight charges.
*Orders received Friday after 5:00 pm EST will be processed on the following Monday (excluding holidays).
We proudly boast excellent fill rates, but occasionally an item(s) can be on backorder due to demand or production issues. If your order includes more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available from our in-stock inventory, we reserve the right to ship you multiple packages from multiple vendor warehouses in order to fulfill your order. If this occurs and your order is shipped from multiple locations, you will not incur any additional freight charges.
In the unlikely event that we are unable to ship your order complete, we reserve the right to ship the items that we have and backorder the items which we were unable to ship. You will be notified of the estimated delivery date for your backordered items. You will not be charged any additional freight for items that are backordered.
We are happy to offer custom shortening on the majority of pants we offer for a nominal charge of only $5 per item for plain hems and $9 per item for cuffed hems. Allow up to one week for us to complete your alteration before shipping.
Important: Please be aware that we cannot accept returns for pants that have been altered, no exceptions. If you are unsure of how a particular pant may fit, we recommend that you buy them unfinished and/or the stock hem in the event they have to be returned for another size. For more information regarding our alterations policy please click here.
Payment methods that are accepted:
- American Express
- PayPal (including Bill Me Later - No Payments + No Interest if paid in full in 6 mths on purchases of $99+)
For your security, the billing name and address must match that of the credit card used for payment.
Explanation of How Your Credit Card is Processed
When checking your online bank statements, you may notice that it looks as though you've been charged for your purchase the moment you've received your email order confirmation. Don't worry! This charge is commonly called a 'pre-auth' or 'pending transaction' (a.k.a. 'card authorization') and is normal practice for all credit or debit card transactions and is not actually a charge to your account.
What is a 'pre-auth'?
A 'pre-auth' is a temporary hold on the funds in your credit/debit card account made to guarantee that you have the resources to pay for the goods or services being purchased. You may have noticed a '(p)' next to charges in your online banking statement when you have purchased anything using a credit/ debit card. When you use a credit/debit card, our credit card authorizer verifies the validity of your account and determines whether you have the funds to pay for your transaction.
The amount of your purchase is then 'held' from your credit limit (credit card) or bank account (debit card). This sum of money is labelled as 'pending' and isn't removed from your account until we ship your order. Once approved, the transaction is no longer 'pending' and the amount is deducted from your account and the '(p)' is removed from your online banking statement.
Explanation of How Your PayPal Payment is Processed
PayPal payments are instant payments that debit your PayPal account immediately as soon as you complete your order online. Please note that PayPal payments are not processed at the time of shipping, therefore if you pre-order or order a backordered item your payment has already been applied before the actual order ships.