Refund policy

Captain's Landing stands 100% behind the merchandise we sell. If you're unsatisfied with any purchase, we offer a full refund or exchange on items returned within 30 days of the purchase date through our exchange/return portal.

• All returns and exchanges MUST be initiated through our return portal. Please call us directly at 866-463-1643 if you are unable to process a return/exchange in the portal.
•  We are not responsible for lost or delayed shipments created outside of our return portal, and we do not reimburse shipping costs paid directly to a carrier.
• Free return shipping is available only if 30-day Easy Returns and Exchanges + Package Protection coverage is purchased at the time of your original order.
• If you did not purchase return coverage, you can still use our return portal — a return label will be provided at your cost.
• Only unworn, unaltered, and unwashed items with tags attached and in original condition will be considered for exchange or return.
• Please allow up to 7 business days for us to receive and process your return once it ships.

If you have merchandise you'd like to exchange or return outside our 30-day window, please contact us.